USA & Canada: +1-800-872-6667

International: +1-832-872-2222


What type of transports do you handle?

We handle domestic and international pre-scheduled, non-emergency, fixed-wing air ambulance, international commercial stretcher and medical escort on commercial planes.

Do you transport for urgent emergencies?

No, we handle pre-scheduled non-emergency medical transportation. If you have an emergency transport or an immediate life-threatening situation, always call your local emergency service (911) to be transported to the closest appropriate facility for stabilization. All our trips are based on the availability at the time of booking. We suggest as much notice as possible; for air ambulance domestic transports, we recommend at least 24hours of advance notice, and for international trips at least 24 to 72hrs notice, depending on the distance and location.

What is fixed-wing air ambulance?

Fixed-wing air ambulances are specialized medical EMS airplanes that handle domestic or international transports over longer travel distances or terrain impractical for ground and helicopter transports. The word fixed-wing stands for wings that do not move and the type of aircraft that generates forward thrust powered by propeller-driven or jet engines. This type of ambulance transport is widely used for trips longer than 300 miles away when there is safe access to airport runways. Fixed-wing air ambulance transports are essential for their increased range for carrying patients between states and countries compared with other medical transport modes. Fixed-wing air ambulance transports are used in combination with ground ambulances to complete the bed-to-bed transfer from and to each airport.

Does private insurance cover for air medical transport?

The main factor determining whether an air ambulance transport is covered by insurance is whether the transport is deemed medically necessary. Most insurances only provide coverage for the air ambulance to a higher level of care, closest appropriate facility by the least expensive mode of transportation, and when the other modes of transport are contraindicated for the patient.

At Air Medical Transport, based on our experience we understand it is not always clear whether this requirement is met, therefore, a billing department specialist will be happy to assist with:
a) Contacting the private insurance company to determine coverage
b) Filing the claim appropriately on the patient’s behalf
c) Follow up on the claim until it is resolved.

When the transport is medically necessary and meets the private insurance criteria for coverage, our billing department may require a deposit before undertaking the expense associated with planning and beginning services. Suppose the client’s/patient’s insurance company, health plan, or other third-party payor makes full payment to Air Medical Transport for services rendered. In that case, the client may be reimbursed its good faith advance payment less any co-insurance or co-deductible from Air Medical Transport.

What type of patients do you transport?

We handle all types of patients as per the availability of the requested areas. Pediatrics, adults, geriatrics, bariatrics, etc. Some specialty air transports may require extra time as per the availability and capabilities on each location.

How do you transport bariatric patients?

Most standard size aircraft stretchers are made to sustain up to 350lbs or 159kgs of maximum weight; Bed bound bariatric patients that weigh more than 300lbs or 136kgs and need to travel by air, will need a fit measurement and assessment for the team to ensure a safe loading, unloading to and from the aircraft with the appropriate equipment. Based on the assessment details the clinical team will determinate the appropriate transport mode, type of stretcher, and bariatric aircraft. Our Fit Assessment for Bariatric Transport form can be downloaded from our site here.

How do I pay for transport?

You can pay by credit card on the phone or our website or via bank wire transfer. As soon as the payment and transport details are received on account, we start the booking process.

Can a family member accompany the patient?

Yes, as long as the patient is not critical, does not require isolation, and it is safe for the patient. Most transports (domestic and international) take a family member on board while additional family members require approval based on medical assessment and the type of aircraft.

Can luggage be taken in the ambulance?

Yes, on most cases only the equivalent of one small carry-on size handbag and a small personal item can be brought for the patient and another for the companion.

Do you handle international medical transports ?

Yes, we do, via air ambulance, commercial stretcher and medical escort, all pending on the availability, the patient’s condition, the patient’s mobility, the origin and destination.

Do you handle long-distance air medical transports?

Yes, we do. Always pending on the availability and the patient’s requirements. For long distance international air ambulance we suggest at least 48 to 72hrs notice. For international commercial stretcher and medical escort transports we suggest at least a 5 days to a full week notice as it will depend on the airline’s availability and approval.

Can a positive Covid-19 patient be transported?

Yes, the transport will depend on the availability and capabilities of the specific route or location needed for transportation. Because of Covid-19 regulations, some countries may have different requirements. We suggest to provide as much notice for reservation on these cases.

Can a family member accompany a Covid-19 positive patient during transport?

Yes, as long as the companion has a current negative Covid-19 test, it is up to the medical team based on the patient’s safety protocols, local regulations to allow the companion onboard at their own risk.

Disclosure: All the Air Medical Transport Content for this site and its social media is provided for informational purposes only and is NOT intended as any type of advice, a guarantee of outcome, or a substitute for the medical advice of a physician, diagnosis, or treatment. Never ignore professional medical advice in seeking treatment because of something you have read online nor on social media. You should not rely on the information here received for any medical, legal, or financial decisions. If you think you may have a medical emergency, immediately call your doctor, dial 911 in the USA, or dial your specific local emergency number.