FREQUENTLY ASKED QUESTIONS
At Air Medical Transport, Your Safety is Our Priority
Scheduling air ambulance transportation can be extremely stressful, expensive, and time-consuming. That’s why Air Medical Transport focuses on making transportation arrangements easy.
We’re a team of dedicated, experienced, and caring patient transportation specialists, ready to help coordinate your non-emergency domestic or international air ambulance transports.
WHY AIR MEDICAL TRANSPORT
Who is Air Medical Transport?
Air Medical Transport is a Transportation Management Organization (TMO) whose leadership has over 20 years of hands-on experience in international air ambulance, ground ambulance, and patient logistics. We have directed, supervised, planned, and coordinated thousands of patient medical transports on six continents. Our experience and reputation allow us to handle the most critical and delicate domestic and international patient transportation challenges.
What does Air Medical Transport do?
Air Medical Transport serves companies and private clients worldwide to identify, arrange, and coordinate bed to bed air ambulance & Medevac transportation for their patients and loved ones. We partner with medical transportation providers worldwide to help provide reliable transportation, high-quality coordination, and cost-effective services. We fulfill all our patients’ complex transportation needs with a strong emphasis on domestic and international air ambulance.
What does Air Medical Transport value?
Air Medical Transport believes that effective communication is the primary tool needed to prevent mistakes, save time and unnecessary expenses. We strive to perform each task to the best of our abilities and offer practical service solutions with professionalism and reliability.
What makes Air Medical Transport different?
When clients call us, they speak directly to a highly-trained flight coordinator specialist who navigates all the details of their transportation. We will coordinate and schedule transportation, keeping the client’s informed through their prefer mode of communication such as phone, email, fax, text, or online.
What are the advantages of working with Air Medical Transport?
Air Medical Transport offers:
- A high-quality professional and responsive service.
- Easily accessible, dedicated flight coordinator specialists.
Experienced coordination and expert supervision.
Worldwide network alliance of accredited providers.
Customized solutions for your organization’s needs.
Clear pricing with flexible communication and updates.
Multilingual communications and medical document translation services.
Secure handling of all client and patient information.
Why should I choose Air Medical Transport?
The answer is simple: Our network of providers is experienced, professional, and flexible. We can provide customized solutions that meet even the most complex patient needs.
Most importantly, we care. We know that organizing international or domestic medevac transportation can be complicated, and our experts offer clients both empathy and efficiency, ensuring patients receive the best medical transportation possible at an affordable price.
How can I request a quote?
Air Medical Transport makes it practical to request a quote, pay, and schedule your domestic or international air ambulance transports. We offer options for secure communications and convenience via phone, text, WhatsApp, email, and online. See our request a quote here.
What is needed to obtain a basic quote?
We need to know the type of patient (pediatric, adult, bariatric), the patient’s condition, their medical needs, pick up and drop off address(es), and the estimated date for transport.
What is the process to schedule transport?
Step 1. Request a Quote
Provide the general details to obtain an air transport estimate.
Step 2. Agree & Pay for Transport
Once you’ve received a quote, pay for your transport, sign, and agree to the terms & conditions.
Step 3. Booking Request
Confirm the specific details and information for your air transport to be coordinated appropriately. Once you’ve paid and confirmed for your trip, a dedicated flight coordinator specialist will keep you updated via your preferred means of communication.
What are your network capabilities?
We provide global patient air transportation services through strategic EMS systems and partnerships with networks of credentialed operators, air carriers, and healthcare providers throughout the world. In addition to our US-based providers, our worldwide network alliance of international transport partners covers (but is not limited to) North America, Central America and the Caribbean, South America, Europe, the Middle East, Asia, Africa, and Australia.
Can I pre-schedule everything in advance and all online?
Yes, simply go to our site; You can request a quote, agree and pay, send your booking request electronically attaching all your documentation securely. You can also watch our service video here.
Do you have 24-7 support?
Yes, we have 24/7 dedicated flight coordinator specialists assigned to each case. We encourage everybody to call our flight coordinators at all times for any questions or concerns as air medical transports can be overwhelming. The best way to avoid any mistakes is having direct communication with your flight coordinator specialist and providing as much notice as possible with the right documentation for proper arrangements and a smooth coordination to take place.
What type of transports do you handle?
We handle domestic and international pre-scheduled, non-emergency, fixed-wing air ambulance, international commercial stretcher and medical escort on commercial planes.
Do you transport for urgent emergencies?
No, we handle pre-scheduled non-emergency medical transportation. If you have an emergency transport or an immediate life-threatening situation, always call your local emergency service (911) to be transported to the closest appropriate facility for stabilization. All our trips are based on the availability at the time of booking. We suggest as much notice as possible; for air ambulance domestic transports, we recommend at least 24hours of advance notice, and for international trips at least 24 to 72hrs notice, depending on the distance and location.
What is fixed-wing air ambulance?
Fixed-wing air ambulances are specialized medical EMS airplanes that handle domestic or international transports over longer travel distances or terrain impractical for ground and helicopter transports. The word fixed-wing stands for wings that do not move and the type of aircraft that generates forward thrust powered by propeller-driven or jet engines. This type of ambulance transport is widely used for trips longer than 300 miles away when there is safe access to airport runways. Fixed-wing air ambulance transports are essential for their increased range for carrying patients between states and countries compared with other medical transport modes. Fixed-wing air ambulance transports are used in combination with ground ambulances to complete the bed-to-bed transfer from and to each airport.
Does private insurance cover for air medical transport?
The main factor determining whether an air ambulance transport is covered by insurance is whether the transport is deemed medically necessary. Most insurances only provide coverage for the air ambulance to a higher level of care, closest appropriate facility by the least expensive mode of transportation, and when the other modes of transport are contraindicated for the patient.
At Air Medical Transport, based on our experience we understand it is not always clear whether this requirement is met, therefore, a billing department specialist will be happy to assist with:
a) Contacting the private insurance company to determine coverage
b) Filing the claim appropriately on the patient’s behalf
c) Follow up on the claim until it is resolved.
When the transport is medically necessary and meets the private insurance criteria for coverage, our billing department may require a deposit before undertaking the expense associated with planning and beginning services. Suppose the client’s/patient’s insurance company, health plan, or other third-party payor makes full payment to Air Medical Transport for services rendered. In that case, the client may be reimbursed its good faith advance payment less any co-insurance or co-deductible from Air Medical Transport.
What type of patients do you transport?
We handle all types of patients as per the availability of the requested areas. Pediatrics, adults, geriatrics, bariatrics, etc. Some specialty air transports may require extra time as per the availability and capabilities on each location.
How do you transport bariatric patients?
Most standard size aircraft stretchers are made to sustain up to 350lbs or 159kgs of maximum weight; Bed bound bariatric patients that weigh more than 300lbs or 136kgs and need to travel by air, will need a fit measurement and assessment for the team to ensure a safe loading, unloading to and from the aircraft with the appropriate equipment. Based on the assessment details the clinical team will determinate the appropriate transport mode, type of stretcher, and bariatric aircraft. Our Fit Assessment for Bariatric Transport form can be downloaded from our site here.
How do I pay for transport?
You can pay by credit card on the phone or our website or via bank wire transfer. As soon as the payment and transport details are received on account, we start the booking process.
Can a family member accompany the patient?
Yes, as long as the patient is not critical, does not require isolation, and it is safe for the patient. Most transports (domestic and international) take a family member on board while additional family members require approval based on medical assessment and the type of aircraft.
Can luggage be taken in the ambulance?
Yes, on most cases only the equivalent of one small carry-on size handbag and a small personal item can be brought for the patient and another for the companion.
Do you handle international medical transports ?
Yes, we do, via air ambulance, commercial stretcher and medical escort, all pending on the availability, the patient’s condition, the patient’s mobility, the origin and destination.
Do you handle long-distance air medical transports?
Yes, we do. Always pending on the availability and the patient’s requirements. For long distance international air ambulance we suggest at least 48 to 72hrs notice. For international commercial stretcher and medical escort transports we suggest at least a 5 days to a full week notice as it will depend on the airline’s availability and approval.
Can a positive Covid-19 patient be transported?
Yes, the transport will depend on the availability and capabilities of the specific route or location needed for transportation. Because of Covid-19 regulations, some countries may have different requirements. We suggest to provide as much notice for reservation on these cases.
Can a family member accompany a Covid-19 positive patient during transport?
Yes, as long as the companion has a current negative Covid-19 test, it is up to the medical team based on the patient’s safety protocols, local regulations to allow the companion onboard at their own risk.
What documentation do I need for domestic transfers?
Your government-issued ID, driver’s license, birth certificate, or a photo ID identifying yourself. Regulations require the positive identification of each passenger at the time of booking.
What documentation do I need for international transfers?
For international transport, at the time of booking you and your companion (if any) will need to provide a legible document or picture of your current passports and visas (if applicable) and a Covid-19 result test within 72hrs from the date of transport. Regulations require the positive identification of each passenger at the time of booking and a security check with the Transportation Security Agency (TSA).
Can I be transported internationally without a passport?
If you are returning to your own country of citizenship, a current government photo ID may work in some cases. We will have to submit it for clearance ahead of time upon booking. Otherwise, a consular certification letter for medical transport will be needed.
How do I submit my documentation for booking?
You can call our office and request a secure email or use our site to connect via WhatsApp to safely submit your information. Additionally, you may send it using our website via your mobile, or computer when requesting a booking.
Is my information secure with Air Medical Transport?
Air Medical Transport fully complies with HIPAA regulations, releasing only the information needed to reasonably coordinate each air mission properly. Our clients’ and patient’s identifiable information is always secured based on the latest regulatory standards. We deploy multi-factor authentication and Integrated Security Data Loss Prevention (DLP) on all digital platforms and use HTTPS protocols on our website to secure cryptographic connections from a web server to a browser.
IMPORTANT SITES & RESOURCES TO KEEP HANDY FOR MEDICAL TRANSPORTATION & TRAVELING
What steps can I take to be prepare in case of international traveling?
Research in advance the destination before traveling, obtain a good travel insurance with high medical repatriation coverage, have clear pictures of your travel & medical documents, and be prepared to provide as much notice as possible in case medical repatriation will be needed.
- Travel (state.gov) – For U.S. Citizen Travelers; In case of overseas assistance contact your nearest embassy or consulate or by calling from US/Canada 1-888-407-4747 or International: +1 202-501-4444
- step.state.gov – The Smart Travel Enrollment Program from the U.S. Department of State; To received alerts, advisories and be informed before traveling.
- fam.state.gov/fam/07fam/07fam0360.html – Medical Evacuations information.
- fam.state.gov – U.S. Department of State Foreign Affairs Manual & Handbook search for important medical evacuation, loan programs and post-crisis reimbursement for certain expenses incurred by victims or their US families abroad.
- usembassy.gov – List of all US Embassies around the world provided by USEmbassy.gov
- cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html – Before traveling, you can check the CDC travel recommendations and COVID-19 information by destination.
- Best Hospitals | U.S. News Hospital Rankings and Ratings | US News Health – Find resources for the Best US Hospitals near You.
- imglobal.com/travel-medical-insurance – Resources for Travel Medical Insurance.
- allianztravelinsurance.com/travel/medical/best-travel-insurance-for-pre-existing.htm – Resources for Travel Insurance for Pre-existing Medical Conditions.
- allianzcare.com/en/personal-international-health-insurance.html – Resources for Medical Evacuation and Repatriation Insurance.
Disclosure: All the Air Medical Transport Content for this site and its social media is provided for informational purposes only and is NOT intended as any type of advice, a guarantee of outcome, or a substitute for the medical advice of a physician, diagnosis, or treatment. Never ignore professional medical advice in seeking treatment because of something you have read online nor on social media. You should not rely on the information here received for any medical, legal, or financial decisions. If you think you may have a medical emergency, immediately call your doctor, dial 911 in the USA, or dial your specific local emergency number.